Guarantee/Return Policy:

Fadzone.com is committed to providing fast and reliable processing of your order. In order to achieve this goal, we begin processing your order within hours of receiving it. As a result of this, cancellations are in most cases impossible. Please read further for details regarding returns.

Your personal satisfaction for all items is backed by a 30-day money-back guarantee. You may return any unopened item for for a full refund of the purchase price, excluding shipping charges within 30 days of date of order; all returned items must be in the original packaging and in the condition they were received in. Any defective or damaged item can be returned for an exchange or full refund within 15 days. Any additional shipping costs incurred due to the exchange or return of a defective or damaged item is the responsibility of Fadzone.com. If you have any questions, email us.

To return an item please send us an e-mail for an RMA number.
We will reply with the RMA number along with the return address.

Shipping:

Fadzone.com guarantees that orders will be shipped from our Distribution Center within two business days (Monday thru Friday) pending item availability from our Center. We make every attempt to ensure that only in-stock items are available to order. If an item is out of stock, you will be notified immediately.

All products are shipped via Canada Post. For delivery times please see Canada Post's website for accurate transit times. We ship from Ontario postal code: N2J 3H4.

Our system is connected to Canada Post's web server to allow accurate shipping cost calculations. If Canada Post System's provides an inaccurate price, we reserve the right to charge the actual shipping costs after informing you of the shipping new rate. You will have the opportunity to agree with the new shipping charges at that time. 

Payment Options:

We currently accept Visa, Mastercard, Money Orders, and PayPal as payment for merchandise via our online order form. If you have any questions, email us.

Security:

Fadzone.com uses SSL encryption for all credit card and order communications. The result of this process is a safe and secure environment for transmitting credit card data over the internet. As with traditional credit card processing, in the event of an unauthorized transaction, the card holder will not be liable. If you have any additional questions regarding our security, email us.

Display of Merchandise:

We have made every effort to provide detailed pictures of each item on our website. However, no scanner, camera, and no monitor can fully capture every nuance of items. Also, the color balance of the monitor you are using is probably different from our reference balance. The best way to determine if an item is right for you is to order through our secure server and see the product itself.

Registering with Fadzone.com

We encourage you to register with our site. When you register, we will organize your personal information to make your future purchases easier, and allow you to track your orders on-line.

You can review, edit or delete any personal information you provide to us when you register through our website. Simply click on My Account at the top of the screen, sign in when prompted, and you'll be able to make whatever changes you desire.

Privacy Statement for Fadzone.com:

Fadzone.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.Fadzone.com.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you to gather broad demographic information.

Our site uses cookies. We use cookies to deliver content specific to your interests.

Our shopping cart form requires users to give us contact information (like their name and email address). We use customer contact information from the forms to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

This site contains links to other sites. Fadzone.com is not responsible for the privacy practices or the content of such Web sites.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to Service@Fadzone.com

Correct/Update

This site gives users the following options for changing and modifying information previously provided. You can send email to Service@Fadzone.com.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can send email to Service@Fadzone.com.